Returns and Exchanges

Your purchase has changed a life and we want you to enjoy every step in your deux mains sandals or with your accessories.  

TO MAKE SURE YOU ARE AS HAPPY AS WE ARE: 

  • Free shipping for returns and exchanges. 
  • All returns must be received within 30 days of the order date to receive a full refund.
  • If the return is received after 30 days from the original order date, any refunds will be in the form of an online store credit.
  • Original shipping costs are non-refundable.
  • Promotional items and gift certificates are ineligiblefor refunds. 
  • NOTE: We unfortunately cannot offer free returns or free exchanges on international orders. In order to place an international return or exchange without free shipping, please contact us.

HOW TO EXCHANGE:

  • Use the return form and shipping label that were included with your original shipment.
  • On the exchange form clearly write your name and order number, indicate that you are exchanging, and specify which product you prefer instead.
  • Place new, unused product with all original packaging, tags, and the original packing slip in the appropriate size envelope or box. You can also use a flat rate envelope (provided at your local USPS).
  • Paste the top half of the shipping label on the outside of the box.
  • Drop the package off at your local USPS (note that you will not receive a tracking number).
  • Please allow for up to 15 days from your ship date for your exchange or refund to be processed.

Please note: Free exchanges are permitted once per order.

HOW TO RETURN:

We want to ensure we are always learning and growing. Will you please tell us why you are returning your deux mains? You can email us at: info@deuxmains.com

  • Use the return form and shipping label that were included with your original shipment.
  • On the return form clearly write your name and order number, indicate that you are returning, and the reason for your return.
  • Place new, unused product with all original packaging, tags, and the original packing slip in the appropriate size envelope or box. You can also use a flat rate envelope (provided at your local USPS).
  • Paste the top half of the shipping label on the outside of the box.
  • Drop the package off at your local USPS (note that you will not receive a tracking number).
  • Please allow for up to 15 business days for your package to get back to us.