Shipping policy
FREE shipping for all orders over $75 shipped in the USA.
FREE International shipping for all t-shirts and hoodie orders over $100 dollars for US customers.
We can't wait for you to get your Deux Mains and work to ship orders as fast as possible, but due to demand, your order may take 3–5 business days. Your patience is appreciated.
International Shipping:
Although we offer international shipping, we at Deux Mains do not charge any applicable duties and taxes. This is the responsibility of the customer.
There are different costs per destination, and we strive to keep charges minimal. Duties (or Customs Tariffs) are set by the destination country’s Customs authorities and are determined based on the country of origin (manufacturing) of the goods being purchased, and the classification of that merchandise. International taxes, such as value-added, tax, or VAT, are set by the destination country.
Return:
Please return all unused and unaltered items within 15 days of the purchase date. Please note, there is a restocking charge of $8.95 for returned items to help cover shipping costs. There is no restocking charge for exchanges.
Refunds will be processed minus fees within 5–7 business days after we’ve received and checked the item. Your credit will automatically be applied to your original method of payment. Original shipping charges and state taxes are non-refundable.
- Only regular-priced items may be eligible for a refund
- International orders, promotional or sale items, and gift certificates, are all ineligible for refunds or exchanges
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
You may also consider a gift card at no additional charge to you. You will receive an additional $5 credit if you choose to select the gift card option during the return process.
Exchanges:
Please make any exchanges within 15 days of the purchase date. Simply contact us at info@deuxmains.com to request your return shipping label, and include the original packaging, tags, and the original packing slip in the appropriate size envelope or box. Please allow 5–7 business days.
Any questions?
Please email us at info@deuxmains.com and we’ll be happy to help.