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Frequently Asked Questions
SHIPPING
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 3-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
You can contact us through our contact page! We will be happy to assist you.
Returns
All unworn and unaltered items may be returned within 15 days of the purchase date to receive a refund. Please note, there is a restocking charge of $4.95 for returned items to help cover shipping costs. You may also consider store credit or a gift card at no additional charge to you. Original shipping charges and state taxes are also non-refundable.
Refund will be processed minus fees within 5-7 business days after item has been received and checked. Your credit will automatically be applied to your original method of payment.
Only regular priced items may be eligible for a refundPromotional items and gift certificates are ineligible for refunds.If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Sale items will not be eligible for a return or exchange. International orders cannot be returned or exchanged.
Questions: Please contact us at info@deuxmains.com
Product Care
Materials/Sustainability
We do our best to source our materials responsibly.
Our Leather
- Sourced in small batches to reduce waste
- Local sourcing reduces carbon emissions
- High-quality leather that is made to last
Our Tire Soles
- We rescue discarded tires from the island and repurpose them (in a low emissions process) to create the soles of our sandals, bags and accesories. These tires would have otherwise been burned, putting unwanted C02 into the atmosphere. Our production stops this from happening.
Solar-powered Factory
Everything we make is handcrafted by highly skilled artisans in a factory we own in Haiti. The factory is 100% run on solar power to reduce energy consumption.
Small Batch Production
We produce everything by hand in small batches. We do not have overstock that needs to be discarded. Everything we make ends up in the hands of our lovely customers.
Timeless, Top Quality Designs
All of our products are designed to withstand the test of time. We want you to have them in your closet for years to come. Buy quality, less often is our mantra.
What Makes Us Ethical
We started Deux Mains to provide dignified jobs in a place where they are hard to find. Our artisans are part of our family and we make sure we take good care of them. We call this 'beyond fair trade'. We offer them a wage that allows them to live a good life. We provide many benefits such as healthcare, paid maternity and paternity leave, paid vacation and overtime, and much more.
Everything we do is to contribute to a more just and fair world. Our mission is to create a model that alleviates poverty by giving people a purpose. Something they can be proud of and happy to be a part of. It's one thing to receive aid but this is not going to solve the problem in the long-term. When people are given work they are given hope by feeling part of something. Being able to create with their own two hands is magical.
It's the old adage - give a man a fish and he will eat for a day, teach a man to fish and he will never go hungry.